One of the benefits of being a private firm is having the ability to adapt our processes to the needs of our clients. While tight, solid operating processes are necessary to efficiently and reliably run an organization, they’re only a framework, and can sometimes be an impediment to success IF they’re too rigid.
All processes should be focused on the end goal – satisfying the customer – so seamless communication and flexibility should be addressed regularly to allow your team to quickly respond and adapt to situational needs.
Too much time and money are invested in developing and maintaining client relationships to have them sabotaged by your own processes.
One of the benefits of being a private firm is having the ability to adapt our processes to the needs of our clients. While tight, solid operating processes are necessary to efficiently and reliably run an organization, they’re only a framework, and can sometimes be an impediment to success IF they’re too rigid.
